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题名: Quality improvement: Perspectives on organizational learning from hospital-based quality control circles in Taiwan
作者: Chen, I-Chi;Kuo, Min-Hsun Christine
贡献者: 人力資源管理所
关键词: Quality control circle;Organizational learning
日期: 2011-05
上传时间: 2012-07-27T02:32:28Z
摘要: The health care industry in Taiwan has faced many challenges in recent years. To tackle those challenges, many hospitals in Taiwan began using management techniques used in other industries. As a result, quality management has become important within Taiwan's health care industry. This study provides a perspective on how this health care industry, by developing both quality control circle (QCC) practices and organizational learning techniques, responded to those challenges. In this study, the authors conducted a comprehensive review of studies published between 1995 and 2007 in Taiwan. The review focused on the quality management, QCC, organizational learning and health care organization aspects reported in previous studies. The authors applied the 4Is (intuiting, interpreting, integrating and institutionalizing) conceptual framework of Crossan et al. (19996. Crossan , M. M. , Lane , H. W. and White , R. E. 1999 . An organizational learning framework: From intuition to institution . Academy of Management Review , 24 ( 3 ) : 522 – 537 .
[CrossRef], [Web of Science ®]
View all references. An organizational learning framework: From intuition to institution. Academy of Management Review 24, no. 3: 522–37). in their discussion of the linkage between quality improvement activities and organizational learning. The results revealed the existence of a link between organizational learning and QCC activities. In addition, the reviewed QCC activities facilitated organizational learning and contributed to health care quality improvements in the studied hospitals. Finally, QCC practices in hospitals facilitated dissemination of organizational learning concepts in those hospitals.
關聯: Human Resource Development International, 14(1): 91-101
显示于类别:[人力資源管理研究所] 期刊論文


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