National Changhua University of Education Institutional Repository : Item 987654321/12343

English | 正體中文 | 简体中文 | Items with full text/Total items : 6507/11669
Visitors : 30262470 Online Users : 539

RC Version 3.2 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Scope Adv. Search

Login ‧ Upload ‧ Help ‧ About ‧ Administer

NCUEIR > College of Technology > Graduate Institute of Human Resource Management > Periodical Articles > Item 987654321/12343

Please use this identifier to cite or link to this item: http://ir.ncue.edu.tw/ir/handle/987654321/12343

Title:	The Impact of Human Resource Management Practices on Service Performance of Taiwanese Hotel Industry— Organiatinal Commitment as a Mediator
Authors:	Hung, Tsang-Kai
Contributors:	人力資源管理研究所
Keywords:	human resource management (HRM), service performance, hotel industry, organizational commitment, mediator
Date:	2005
Issue Date:	2012-07-05T07:26:11Z
Abstract:	The purpose of this study is to examine the relationship between human resource management (HRM) practices and service performance and the process through which these HRM practices affect service performance that is one of major organizational outcomes of hotels. The hypothesized model with organizational commitment has been considered as a mediator between employee perceptions of HRM practices and service performance. Using a sample of thirty hotels with four or five stars rank international hotels, the author examine the impact of HRM practices on service performance mediated by organizational commitment. The result of this study can provide human resource professionals with useful information to decide what human resource practices should be effectively implemented in their organizations. The study will further testify the relationship among them, and provide useful information for future hotel management needs. For the management level, it can formulate strategies and identify the factors to guide administrators in policymaking, and also provide employees a path that maximizes their service performance. Therefore, it is crucial to work out in more detail on the black box between the HRM practices of the hotel industry and their service performance.
Relation:	International Journal of Information Systems for Logistics and Management, 1(2):109-116
Appears in Collections:	[Graduate Institute of Human Resource Management] Periodical Articles

Files in This Item:

File	Size	Format
index.html	0Kb	HTML	653	View/Open

Loading...