National Changhua University of Education Institutional Repository : Item 987654321/12343
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题名: The Impact of Human Resource Management Practices on Service Performance of Taiwanese Hotel Industry— Organiatinal Commitment as a Mediator
作者: Hung, Tsang-Kai
贡献者: 人力資源管理研究所
关键词: human resource management (HRM), service performance, hotel industry, organizational commitment, mediator
日期: 2005
上传时间: 2012-07-05T07:26:11Z
摘要: The purpose of this study is to examine the relationship between human resource management (HRM) practices and service performance and the process through which these HRM practices affect service performance that is one of major organizational outcomes of hotels. The hypothesized model with organizational commitment has been considered as a mediator between employee perceptions of HRM practices and service performance. Using a sample of thirty hotels with four or five stars rank international hotels, the author examine the impact of HRM practices on service performance mediated by organizational commitment. The result of this study can provide human resource professionals with useful information to decide what human resource practices should be effectively implemented in their organizations. The study will further testify the relationship among them, and provide useful information for future hotel management needs. For the management level, it can formulate strategies and identify the factors to guide administrators in policymaking, and also provide employees a path that maximizes their service performance. Therefore, it is crucial to work out in more detail on the black box between the HRM practices of the hotel industry and their service performance.
關聯: International Journal of Information Systems for Logistics and Management, 1(2):109-116
显示于类别:[人力資源管理研究所] 期刊論文

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